Guidance & Direction

Cancellation Policy

1. Payment Requirements All services, sessions, and events require advance payment. Appointments are only confirmed once payment is received. All sales are final. Refunds are not issued except in the specific circumstance outlined in Section 7 below. 2. Cancellations (48 Hours Required) If you need to cancel or adjust your appointment, notice must be given at least 48 hours before your scheduled session. Cancellations made more than 48 hours prior will receive: A full credit toward a future session of the same service No refunds Credits do not expire. 3. Rescheduling Policy (One-Time Only) If you cancel between 24 and 48 hours before your session: No refund You may reschedule one time only If you cancel again after rescheduling, the session is forfeited with: No refund No credit No further rescheduling This ensures fairness and protects scheduling boundaries. 4. Late Cancellations (Less Than 24 Hours) Cancellations made less than 24 hours before your session time: Will not be refunded Will not receive credit Cannot be rescheduled The session will be considered forfeited. 5. No-Show Policy A “no-show” includes: Failure to attend the session without notice Not joining the Zoom call or answering the phone Arriving more than 10 minutes late All no-shows result in: No refund No credit No rescheduling 6. Late Arrival Sessions begin and end at the scheduled time. If you arrive late, the session still ends at the original time. No partial credits or extensions are offered. 7. If Ericka Is Unable to Connect In rare cases, if Ericka is truly unable to connect during a private mediumship session: A rescheduled appointment will be offered If the same issue happens again, a refund may be issued at Ericka's discretion If a refund is authorized, a $50 administrative fee will be deducted to cover time, preparation, and processing costs. 8. Technology Issues Clients are responsible for ensuring: A functioning device A stable internet connection Access to Zoom or the agreed communication platform If technical issues occur on the client’s side, the cancellation and no-show policies apply. If technical issues occur on Auntie Spirit 1111 side, the session will be rescheduled at no additional cost. 9. Final Authority AuntieSpirit1111 reserves the right to make final decisions regarding cancellations, rescheduling, credits, and refunds.

Contact Details

• 500 Terry Francine Street, 6th Floor, San Francisco, CA 94158

  123-456-7890

  Ericka@auntispirit1111.com